5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that most security guard companies are capable of supplying the service that property supervisors want, but too often do not due to a lack of ongoing quality management processes.
Safety guard companies are unlike any seller a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they are doing their tasks by looking at the walls. However, when you employ a security guard company, how often can you see if the guard company is doing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your defenses. In most instances they likely are, but it is crucial to employ a system of verification and quality management to ensure that problems associated with the lack of doing these tasks do not start to happen.
In this article we’ll discuss five (5) simple actions to enhancing your security guard service and achieving what you imagine as your ideal retail security Dagenham.
Screen Your Guards Qualifications
In many nations, guards are mandated to have a predetermined amount of training before they can start working as security guards. If your state is among these states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security company and inquire does it seem adequate.
Additionally, is the security guard company performing history and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another superb method to display if the guard is a fantastic match for your property is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a good deal on what to expect from that shield and it gives you a chance to ask another shield if you think it is essential.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every shield to the company itself, in many circumstances the shield’s orientation to his assigned property isn’t quite as complete. We predict the orientation to the assigned property”Website Specific Training”. Find out what your site specific training looks like:
• Does it happen at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security company double lender?
• How thoroughly are your post requests clarified?
Determine the answer to every one of these questions and make certain they match what you believe is sufficient. You should even think about sitting in on your security guard business’s orientation and also your site specific training to acquire an understanding of what goes into preparing a shield to work at your premises.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard service. When security companies deliver poor oversight, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the guard to understand and better understand their duties. If the guards aren’t being supervised, they start to feel their job isn’t significant and they start to find themselves as not as a part of the security team. When guards do not feel as part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand onsite oversight, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the two methods of distant oversight that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
If your guards are required to produce rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re in your premises. These tracking systems allow the security guard company to track the log and time the action of these guards while they’re making rounds to several areas in your premises. Many Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of these reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in regularly with the security guard company provides a method of earning certain each guard is secure and alert. Using guards check-in regularly with the security guard company, at least each 30 minutes, guards believe their security is important and being awake and attentive is an important part of their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions about their responsibilities and duties to ensure they know their tasks. In reality, we suggest having your security guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when selecting a security adviser be confident the adviser isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.